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What is the difference between a Business Process Outsourcing Company (BPO Company) and a Call Center?

Introduction

Business Process Outsourcing (BPO) outsources common business tasks. BPO has great customer service, accounting, payroll, HR, and more. Companies may enjoy BPO’s cost-effectiveness and scalability. Third-party payroll services are more efficient and may save consumers money.

Types of Business Process Outsourcing (BPO)

Onshore Outsourcing

Nearshore Outsourcing

Offshore Outsourcing.

1. Onshore Outsourcing:

Onshore outsourcing occurs when a corporation contracts a service provider in the same country. Business process outsourcing providers in the same nation may differ.

2. Nearshore Outsourcing:

 Nearshore outsourcing is when you outsource to a nearby country. When specialist skills are cheaper in a neighboring country, this outsourcing addresses time zones and language.

3. Offshore Outsourcing: 

Offshore outsourcing is when a corporation outsources tasks to a foreign company. Resources, social stability, cheaper labor, and tax benefits favor offshore outsourcing. BPO’s advantages are finally revealed (Business Process Outsourcing).

Benefits of Business Process Outsourcing (BPO)

1. Reduced cost: 

BPO helps businesses control costs by increasing productivity and income. Process improvement, reengineering, and cost-cutting technology help maintain expenses. Business process outsourcing helps the company beat the competition with low rates and good service.

2. Improved efficiency and speed: 

Business process outsourcing saves time by using professionals for every task. A local business’ website is made to incorporate the most recent technology, industry best practices, and customer preferences thanks to web design and SEO BPOs.. Outsourcing companies generate leads for local businesses. Local firms can manage more leads and website traffic by handling web design and SEO.

3. An advantage in the competition: 

Outsourcing lets organizations focus on their primary business. The bookkeeper’s and accountant’s performance won’t concern them. Instead, they might focus on differentiating themselves from the competition. They can focus on company growth. These approaches improve the company’s value chain and competitiveness. Customer happiness and profit are improved by focusing on essential business functions.

4. Increased Flexibility: 

Outsourced firms can respond faster and focus more on risk management for new customer services. These firms can also better divide internal resources among critical tasks.

5. Advantages of the time zone: 

Some outsourcing organizations can help customers in many languages 24 hours a day, seven days a week. The main company doesn’t have to do this, but it can take care of customers. Local businesses might also enjoy outsourcing providers’ help in establishing a presence outside of their nation.

What is a call center?

An integrated service provider that receives and routes client calls. Call centers within a corporation or outsourced to a call-handling company can handle inbound and outbound calls. Billing, telemarketing, debt collection, and other services are often offered by call centers. Directing service and support inquiries to the right departments improves consumer-brand interactions.

Below are the three main call center types:

Inbound Call Center

Outbound Call Center

Virtual Call Center

1. Inbound Call Center:

 Incoming call centers take calls. It’s usually provided to clients or potential buyers, but it could also be provided to your company’s staff. Customers that need help or directions call these call centers.

2. Outbound Call Center: 

An outbound call center can help you reach more customers at a reasonable cost. Representatives at outbound call centers often sell to new customers and broaden their sales reach.

3. Virtual Call Center: 

Personnel operates at many desks. Virtual call centers work remotely or in teams. You know about call centers that can assist you to set business goals. To fully grasp a call center, you need to learn about its perks before choosing one of the options above.

BPO vs. call center: what’s the difference?

Definition

A BPO is responsible for performing a process for another business organization.

The portion of a client’s business that requires answering phone calls is handled by a call center.

Requires

  • Good communication skills and computer knowledge
  • Basic computing skills and multilingualism

Services

  • Higher services than call centers
  • Lower services than BPO

Performs

  • One or two abroad companies’ business operations
  • Work done over telephone lines

Conclusion:

Call centers are subsets of BPO companies that focus on customer service via phone. BPO includes call centers in its services and other outsourced back-office tasks. If outsourcing requires technical or professional degrees, business owners should use BPO services. Call centers offer cheaper customer service. BPO organizations must meet client needs, but call centers must communicate and negotiate. BPO personnel can be active in large companies, unlike call center team bosses. BPO companies offer the chance to build a secure career abroad.

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